Customer Service Executive
Help Desk
2 months ago
Job Description
Customer Service Executive is responsible for providing exceptional support to customers by addressing inquiries, resolving issues, and ensuring a positive experience with the company's products or services
Key Responsibilities
Communication: Interacting with customers via phone, email, chat, or in-person to provide information and assistance.
Problem-Solving: Identifying customer issues and offering effective solutions in a timely manner.
Product Knowledge: Maintaining a thorough understanding of the company’s products or services to provide accurate information and support.
Record Keeping: Documenting customer interactions and transactions, as well as maintaining records of customer feedback.
Team Collaboration: Working closely with other departments to resolve customer issues and improve service delivery.
Customer Satisfaction: Striving to enhance the customer experience and achieve high satisfaction ratings through professional and courteous service.
Follow-Up: Ensuring customer concerns are resolved to their satisfaction and following up as necessary.
Skill & Experience
- Communication Skill
- Leadership Skill
- Time management Skill
Job Overview
Date Posted:
15th Oct, 2024
Expiration date:
28th Feb, 2025
Location:
Deira , Dubai, United Arab Emirates
Job Type:
Full-Time
Functional Areas:
Customer Service Support
Positions:
1
Job Experience:
2 Year of Completion
Salary Period:
Monthly Pay Period
Is Freelance:
No
